Terms of Service
These terms govern your use of GramMitra Connect. By contacting us or using our WhatsApp-based service, you agree to these terms.
1. Our role as a marketplace and intermediary
GramMitra Connect is a marketplace that helps customers discover and connect with independent local service providers for machinery, skilled trade and local transport services. GramMitra Connect acts as an intermediary that facilitates discovery, requirement capture, location sharing, quotation coordination and booking coordination. GramMitra Connect does not itself own all listed machinery or vehicles and does not directly employ every provider.
2. Independent service providers
Services are supplied and performed by independent providers — machinery owners, equipment operators, drivers, technicians, fabricators, plumbers, carpenters and other skilled workers. Each provider is responsible for the service they perform, including its quality, timing and safety. Availability, service area, pricing and fulfilment depend on the relevant provider and are not guaranteed by GramMitra Connect.
3. Customer eligibility and responsible use
You must be legally able to enter into the arrangements you request through GramMitra Connect, and you agree to use the service responsibly and lawfully.
4. Accurate information
You agree to provide accurate contact, location and requirement information. Inaccurate information may delay or prevent a provider from fulfilling your request.
5. Service enquiries and bookings
Sending an enquiry does not guarantee that a provider will be available, that a quotation will be issued, or that a booking will be confirmed. A booking is only confirmed once you receive an explicit confirmation through the service.
6. Provider availability and pricing
Pricing, timing and other commercial terms for a specific request are confirmed directly with the relevant provider. GramMitra Connect does not set or guarantee provider pricing, and does not guarantee provider availability in any given area.
7. Cancellations and changes
You may request to cancel or change a booking by contacting us through WhatsApp. Whether a cancellation or change can be accommodated may depend on the stage of the booking and the provider's confirmation.
8. Service fulfilment
Providers are responsible for performing the agreed service. GramMitra Connect facilitates the connection and coordination but does not itself perform the service being requested.
9. Complaints and disputes
If you have a concern about a service, please contact us so we can look into it. We will make reasonable efforts to help resolve concerns raised about a booking coordinated through the platform.
10. Communications over WhatsApp
Our service is primarily delivered through WhatsApp, which is operated by WhatsApp/Meta under its own terms. By using WhatsApp to contact us, you also agree to WhatsApp's applicable terms of service.
11. Misuse and prohibited conduct
You agree not to misuse the service, including by submitting false requests, harassing providers or staff, or attempting to interfere with the proper operation of the service.
12. Intellectual property
The GramMitra Connect name, branding and website content are the property of GramMitra Connect or its licensors and may not be used without permission.
13. Changes to these terms
We may update these terms from time to time. Continued use of the service after an update means you accept the revised terms.
14. Contact
Questions about these terms can be sent to info@grammitraconnect.com.