Data Access & Deletion
You can ask us to access, correct or delete the personal information GramMitra Connect holds about you.
How to request access, correction or deletion
Send an email to info@grammitraconnect.com with the subject line "Data Request", stating whether you would like to access, correct or delete your information.
What to include in your request
To help us identify your records, please include:
- The phone number you have used to contact GramMitra Connect on WhatsApp
- Your name as used with GramMitra Connect (if applicable)
- Any booking reference(s) you have, if known
- A description of what you are requesting (access, correction, or deletion)
Identity verification
To protect your information from unauthorised requests, we may need to verify your identity before acting on a request — for example, by confirming the request from the phone number associated with your GramMitra Connect activity.
How requests are handled
We will acknowledge your request and process it within a reasonable time. Where a request is complex, or where we need to verify your identity first, processing may take longer; we will keep you informed.
Retention exceptions
In some cases, we may not be able to delete all information immediately — for example, where we are required to keep certain operational, security or audit records for a period to meet legal obligations, resolve disputes, or prevent fraud and misuse. Where this applies, we will explain the general reason and, where appropriate, delete or anonymise the information once it is no longer required to be kept.
Contact
For any data access, correction or deletion request, contact info@grammitraconnect.com.